/* PlayLavish support widget — dark theme, purple accent */
#pl-chat-widget {
    --pl-bg: #16141c;
    --pl-panel: #1c1a24;
    --pl-panel-raised: #262232;
    --pl-border: #322e3d;
    --pl-purple: #6c4aff;
    --pl-purple-strong: #6c4aff;
    --pl-purple-dim: #5b4b8a;
    --pl-purple-soft: rgba(167, 139, 250, 0.14);
    --pl-text: #f1ece0;
    --pl-text-dim: #a49cad;
    --pl-text-faint: #766e80;
    --pl-online: #6fbf8f;
    position: fixed;
    bottom: 24px;
    right: 24px;
    z-index: 9999;
    font-family: "DM Sans", sans-serif;
    color-scheme: dark;
}

.pl-hidden {
    display: none !important;
}

/* ---------- Bubble ---------- */
#pl-chat-bubble {
    position: relative;
    width: 58px;
    height: 58px;
    border-radius: 50%;
    background: linear-gradient(155deg, #2e2a3d, var(--pl-bg));
    color: var(--pl-purple);
    border: 1px solid var(--pl-border);
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    box-shadow: 0 8px 24px rgba(0,0,0,.45), inset 0 0 0 1px rgba(167,139,250,0.1);
    transition: transform .15s ease, box-shadow .15s ease;
}

    #pl-chat-bubble:hover {
        transform: scale(1.06);
        box-shadow: 0 10px 28px rgba(0,0,0,.5), 0 0 0 1px var(--pl-purple-dim);
    }

    #pl-chat-bubble:active {
        transform: scale(.92);
    }

#pl-chat-icon, #pl-chat-close-icon {
    position: absolute;
    transition: opacity .18s ease, transform .18s ease;
}

#pl-chat-icon {
    width: 24px;
    height: 24px;
    opacity: 1;
    transform: rotate(0deg) scale(1);
}

#pl-chat-close-icon {
    font-size: 26px;
    line-height: 1;
    color: var(--pl-purple);
    opacity: 0;
    transform: rotate(-90deg) scale(.4);
}

#pl-chat-widget.pl-open #pl-chat-icon {
    opacity: 0;
    transform: rotate(90deg) scale(.4);
}

#pl-chat-widget.pl-open #pl-chat-close-icon {
    opacity: 1;
    transform: rotate(0deg) scale(1);
}

#pl-chat-unread-badge {
    position: absolute;
    top: -3px;
    right: -3px;
    background: #d9534f;
    color: #fff;
    font-size: 11px;
    font-weight: 700;
    min-width: 18px;
    height: 18px;
    border-radius: 9px;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 0 4px;
    box-shadow: 0 0 0 2px var(--pl-bg);
    animation: pl-badge-pop .22s cubic-bezier(.34, 1.56, .64, 1);
    font-family: "DM Sans", sans-serif;
}

@keyframes pl-badge-pop {
    from {
        transform: scale(0);
    }

    to {
        transform: scale(1);
    }
}

/* ---------- Panel ---------- */
#pl-chat-panel {
    position: absolute;
    bottom: 74px;
    right: 0;
    width: 368px;
    max-width: calc(100vw - 32px);
    height: 520px;
    max-height: calc(100vh - 120px);
    background: var(--pl-panel);
    border: 1px solid var(--pl-border);
    border-radius: 16px;
    box-shadow: 0 20px 60px rgba(0,0,0,.55);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    transform-origin: bottom right;
    animation: pl-panel-in .18s ease;
}

    #pl-chat-panel.pl-closing {
        animation: pl-panel-out .16s ease forwards;
    }

@keyframes pl-panel-in {
    from {
        opacity: 0;
        transform: translateY(8px) scale(.96);
    }

    to {
        opacity: 1;
        transform: translateY(0) scale(1);
    }
}

@keyframes pl-panel-out {
    from {
        opacity: 1;
        transform: translateY(0) scale(1);
    }

    to {
        opacity: 0;
        transform: translateY(8px) scale(.96);
    }
}

/* ---------- Header ---------- */
#pl-chat-header {
    position: relative;
    background: linear-gradient(160deg, #241f30, #1a1822);
    padding: 16px;
    display: flex;
    align-items: center;
    gap: 12px;
    border-bottom: 1px solid var(--pl-border);
}

    #pl-chat-header::after {
        content: "";
        position: absolute;
        left: 0;
        right: 0;
        bottom: -1px;
        height: 1px;
        background: linear-gradient(90deg, transparent, var(--pl-purple-dim), transparent);
    }

#pl-chat-avatar {
    width: 38px;
    height: 38px;
    border-radius: 50%;
    background: var(--pl-purple-soft);
    color: var(--pl-purple);
    border: 1px solid var(--pl-purple-dim);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 13px;
    font-weight: 700;
    letter-spacing: .02em;
    flex-shrink: 0;
    transition: background .2s ease, border-color .2s ease;
}

#pl-chat-header-text {
    display: flex;
    flex-direction: column;
    gap: 3px;
    min-width: 0;
}

#pl-chat-title {
    color: var(--pl-text);
    font-weight: 600;
    font-size: 14.5px;
}

#pl-chat-status {
    font-size: 12px;
    color: var(--pl-text-dim);
    display: flex;
    align-items: center;
    gap: 6px;
}

#pl-status-dot {
    width: 7px;
    height: 7px;
    border-radius: 50%;
    background: var(--pl-online);
    box-shadow: 0 0 0 0 rgba(111,191,143,.6);
    animation: pl-pulse 2s infinite;
    flex-shrink: 0;
}

    #pl-status-dot.pl-dot-warn {
        background: #e0b34d;
        animation: none;
    }

    #pl-status-dot.pl-dot-offline {
        background: #8a8494;
        animation: none;
    }

@keyframes pl-pulse {
    0% {
        box-shadow: 0 0 0 0 rgba(111,191,143,.55);
    }

    70% {
        box-shadow: 0 0 0 6px rgba(111,191,143,0);
    }

    100% {
        box-shadow: 0 0 0 0 rgba(111,191,143,0);
    }
}

/* ---------- Messages ---------- */
#pl-chat-messages {
    flex: 1;
    overflow-y: auto;
    padding: 16px;
    display: flex;
    flex-direction: column;
    gap: 12px;
    scrollbar-width: thin;
    scrollbar-color: var(--pl-purple-dim) transparent;
}

    #pl-chat-messages::-webkit-scrollbar {
        width: 6px;
    }

    #pl-chat-messages::-webkit-scrollbar-thumb {
        background: var(--pl-border);
        border-radius: 3px;
    }

        #pl-chat-messages::-webkit-scrollbar-thumb:hover {
            background: var(--pl-purple-dim);
        }

.pl-row {
    display: flex;
    align-items: flex-end;
    gap: 8px;
    max-width: 88%;
    animation: pl-msg-in .18s ease;
}

@keyframes pl-msg-in {
    from {
        opacity: 0;
        transform: translateY(4px);
    }

    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.pl-row.visitor {
    align-self: flex-end;
    flex-direction: row-reverse;
}

.pl-row.agent, .pl-row.bot {
    align-self: flex-start;
}

.pl-avatar-sm {
    width: 24px;
    height: 24px;
    border-radius: 50%;
    background: var(--pl-purple-soft);
    color: var(--pl-purple);
    border: 1px solid var(--pl-purple-dim);
    font-size: 10px;
    font-weight: 700;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.pl-bubble-stack {
    display: flex;
    flex-direction: column;
    gap: 3px;
    min-width: 0;
}

.pl-row.visitor .pl-bubble-stack {
    align-items: flex-end;
}

.pl-msg {
    padding: 9px 13px;
    border-radius: 14px;
    font-size: 14px;
    line-height: 1.45;
    word-wrap: break-word;
}

.pl-row.visitor .pl-msg {
    background: linear-gradient(155deg, #9b7ff2, var(--pl-purple-strong));
    color: #fff;
    border-bottom-right-radius: 4px;
}

.pl-row.agent .pl-msg, .pl-row.bot .pl-msg {
    background: var(--pl-panel-raised);
    color: var(--pl-text);
    border: 1px solid var(--pl-border);
    border-bottom-left-radius: 4px;
}

.pl-msg-time {
    font-size: 10.5px;
    color: var(--pl-text-faint);
    padding: 0 4px;
}

.pl-msg.system {
    align-self: center;
    background: transparent;
    color: var(--pl-text-dim);
    font-size: 12px;
    text-align: center;
    max-width: 90%;
    padding: 2px 0;
}

/* Typing indicator */
.pl-typing-dots {
    display: flex;
    gap: 4px;
    padding: 12px 14px;
}

    .pl-typing-dots span {
        width: 6px;
        height: 6px;
        border-radius: 50%;
        background: var(--pl-text-dim);
        animation: pl-typing-bounce 1.2s infinite ease-in-out;
    }

        .pl-typing-dots span:nth-child(2) {
            animation-delay: .15s;
        }

        .pl-typing-dots span:nth-child(3) {
            animation-delay: .3s;
        }

@keyframes pl-typing-bounce {
    0%, 60%, 100% {
        transform: translateY(0);
        opacity: .5;
    }

    30% {
        transform: translateY(-4px);
        opacity: 1;
    }
}

/* ---------- FAQ quick replies ---------- */
#pl-chat-faq {
    padding: 12px;
    border-top: 1px solid var(--pl-border);
    background: var(--pl-panel);
    display: flex;
    flex-direction: column;
    gap: 8px;
}

#pl-chat-faq-list {
    display: flex;
    flex-direction: column;
    gap: 6px;
    max-height: 168px;
    overflow-y: auto;
    scrollbar-width: thin;
    scrollbar-color: var(--pl-purple-dim) transparent;
}

.pl-faq-btn {
    text-align: left;
    background: var(--pl-panel-raised);
    color: var(--pl-text);
    border: 1px solid var(--pl-border);
    border-radius: 10px;
    padding: 9px 12px;
    font-size: 13px;
    cursor: pointer;
    transition: border-color .12s ease, background .12s ease, color .12s ease;
    font-family: "DM Sans", sans-serif;
}

    .pl-faq-btn:hover {
        border-color: var(--pl-purple-dim);
        background: var(--pl-purple-soft);
        color: var(--pl-purple);
    }

#pl-chat-talk-to-agent {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    background: linear-gradient(155deg, #9b7ff2, var(--pl-purple-strong));
    color: #fff;
    border: none;
    border-radius: 10px;
    padding: 10px;
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
    transition: filter .12s ease, transform .1s ease;
    font-family: "DM Sans", sans-serif;
}

    #pl-chat-talk-to-agent svg {
        width: 16px;
        height: 16px;
    }

    #pl-chat-talk-to-agent:hover {
        filter: brightness(1.08);
    }

    #pl-chat-talk-to-agent:active {
        transform: scale(.98);
    }

/* ---------- Pre-chat form ---------- */
#pl-chat-precall {
    padding: 14px 12px;
    border-top: 1px solid var(--pl-border);
    background: var(--pl-panel);
    display: flex;
    flex-direction: column;
    gap: 8px;
}

    #pl-chat-precall p {
        margin: 0 0 2px;
        font-size: 13px;
        color: var(--pl-text-dim);
    }

    #pl-chat-precall input {
        background: var(--pl-panel-raised);
        border: 1px solid var(--pl-border);
        color: var(--pl-text);
        border-radius: 9px;
        padding: 9px 12px;
        font-size: 13.5px;
        outline: none;
        transition: border-color .12s ease;
    }

        #pl-chat-precall input::placeholder {
            color: var(--pl-text-dim);
        }

        #pl-chat-precall input:focus {
            border-color: var(--pl-purple-dim);
        }

#pl-precall-submit {
    background: linear-gradient(155deg, #9b7ff2, var(--pl-purple-strong));
    color: #fff;
    border: none;
    border-radius: 9px;
    padding: 10px;
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
    transition: filter .12s ease;
}

    #pl-precall-submit:hover {
        filter: brightness(1.08);
    }

/* ---------- Rating ---------- */
#pl-chat-rating {
    padding: 16px 12px;
    border-top: 1px solid var(--pl-border);
    background: var(--pl-panel);
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 10px;
}

#pl-rating-prompt {
    margin: 0;
    font-size: 13px;
    color: var(--pl-text-dim);
}

#pl-chat-stars {
    display: flex;
    gap: 6px;
}

.pl-star {
    background: none;
    border: none;
    font-size: 26px;
    line-height: 1;
    color: var(--pl-border);
    cursor: pointer;
    transition: color .12s ease, transform .1s ease;
    padding: 2px;
}

    .pl-star:hover, .pl-star.pl-star-hover {
        color: var(--pl-purple);
        transform: scale(1.1);
    }

    .pl-star.pl-star-selected {
        color: var(--pl-purple-strong);
    }

#pl-chat-restart {
    padding: 10px 12px;
    border-top: 1px solid var(--pl-border);
    background: var(--pl-panel);
}

#pl-chat-new-convo {
    width: 100%;
    background: transparent;
    color: var(--pl-purple);
    border: 1px solid var(--pl-purple-dim);
    border-radius: 10px;
    padding: 9px;
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
    transition: background .12s ease;
}

    #pl-chat-new-convo:hover {
        background: var(--pl-purple-soft);
    }

/* ---------- Input ---------- */
#pl-chat-form {
    display: flex;
    align-items: center;
    border-top: 1px solid var(--pl-border);
    padding: 10px;
    gap: 8px;
    background: var(--pl-panel);
}

#pl-chat-input {
    flex: 1;
    background: var(--pl-panel-raised);
    border: 1px solid var(--pl-border);
    color: var(--pl-text);
    border-radius: 10px;
    padding: 9px 12px;
    font-size: 16px;
    outline: none;
    transition: border-color .12s ease;
}

    #pl-chat-input::placeholder {
        color: var(--pl-text-dim);
    }

    #pl-chat-input:focus {
        border-color: var(--pl-purple-dim);
    }

#pl-chat-form button[type="submit"] {
    width: 36px;
    height: 36px;
    flex-shrink: 0;
    background: var(--pl-purple-strong);
    color: #fff;
    border: none;
    border-radius: 10px;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    transition: filter .12s ease;
}

    #pl-chat-form button[type="submit"]:hover {
        filter: brightness(1.1);
    }

    #pl-chat-form button[type="submit"] svg {
        width: 16px;
        height: 16px;
    }

@media (max-width: 420px) {
    #pl-chat-panel {
        width: calc(100vw - 24px);
        right: -12px;
    }
}